EPIC Protect extended service contracts offer a compelling way to enhance customer satisfaction while boosting revenue and loyalty. Here are four reasons why EPIC Protect is a strategic choice for your business.
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Member Spotlight: Martin Appliance
Pennsylvania-based Martin Appliance has learned that the secret to differentiating is to prioritize employee training.
With Conn’s, Badcock Closing, Now’s Your Time to Shine
With the entire Conn’s portfolio ready to close up shop, independent dealers in the impacted markets have a major opportunity on their hands.
Key Takeaways from Walmart’s 2024 State of Adaptive Retail Report
What is adaptive retail? Let’s look at a few key takeaways from Walmart’s first-ever State of Adaptive Retail report, published in July 2024.
The Big Box Experience Sucks. So, Call Them On It.
It might be time to rethink who “the enemy” is for the independent retailer. We’ve long positioned ourselves as the David trying to fight an uphill battle against those lower-price touting, ginormous marketing budget flouting Goliaths of the Big Box industry. While...
While Holding Steady, Kitchen & Bath Segment Primed for Growth, Says NKBA
As the kitchen and bath industry holds steady in an otherwise tough year, NKBA’s quarterly market update report show positive signs.
The Evolution of Retail’s Black Friday in July Sales
When did Black Friday in July sales start and how are they tied to Amazon Prime Day now? Let’s look at the evolution of summer sales events.
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Independent Thinking Podcast
223: A Lesson in Effectively Leveraging Data from King’s Great Buys Plus
When he was a part of the NMG team, Mike Manthey was a driving force behind the group’s data initiative. Now, as a part of the King’s Great Buys Plus team, he’s leveraging NMG’s data-powered tools like PriMetrix to help grow and evolve the business while also exploring new markets.
222: The Role of Education in Building a Strong Company Culture at Martin Appliance
There are many different elements that help to build (or develop) a company’s culture. How much emphasis you place on certain areas can ultimately help set that culture. For Martin Appliance in central Pennsylvania, education is one area that they’ve decided to invest heavily in – and it’s paying off in a major way.
221: Focus On the In-Store Experience Has Been Key to Success for Mattress Direct
There are so many factors that go into the overall success of any independent retail business, but it’s those one or two special areas that you excel at that truly take your business to the next level. For Lee Burns, CEO & Founder of Mattress Direct, it’s been his commitment to an exceptional (and innovative) in-store experience.
220: CW Technologies Owners Shares Unique Origin Story
Carlos Warlick, owner of CW Technologies in Southern California, has one of the craziest AV industry origin stories out there. After getting his start by doing intern-like work at a big music studio, he found himself pimpin’ rides well before Xhibit was doing his thing on MTV. That parlayed into a successful and growing custom integration business that he runs today.
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